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Return and exchange of goods is carried out in accordance with the RF legislation.

• Return and exchange of proper quality goods

Compulsory condition is that the exchanged or returned proper quality goods need to be in resalable condition!

You can return the remotely purchased proper quality goods within seven (7) days after their receipt from the courier or at your post office. Date is confirmed by the sales receipt and/or cash register receipt. In case of purchasing the goods direcly at our store the return term makes fourteen (14) calendar days.

Return and exchange of goods is carried out upon Customer’s application and at their expense.

Return and exchange in Saint Petersburg is possible via courier (within the coverage zone of St. Petersburg metro). In other regions the goods are returned via Russian Post by standard insured parcel with mandatory enclosure of the goods return application thereto.

Customers returning goods by post can confirm purchase date and price using post office receipt photograph, scan or photocopy. Payback will be accomplished by postal money order to the address indicated in the application.

Customer performing exchange or return via Russian Post, should mandatorily retain receipt with the postal item number, which is issued by the post office during posting of parcel containing returned goods. Postal item number is necessary to provide for the purposes of parcel tracking and its timely receipt.

• Return and exchange of non-conforming goods

Non-conforming goods can be returned or exchanged within 30 days from the date of purchase (receipt at post office), upon customer application.

In Saint Petersburg it is possible to return or exchange defective goods via courier. In disputable cases the returned goods will be accepted against signed receipt then after carrying out expert examination the customer will be reimbursed with money or goods (in case if expert examination will not confirm defects).

When the goods are returned via Russian Post it is necessary to post it by standard insured parcel with mandatory enclosure of the goods return application thereto. If defects are not confirmed the goods are returned to the customer. Customers performing return by post can confirm the purchase date and price using the post office receipt photograph, scan or photocopy. Payback will be accomplished by postal money order to the address indicated in the application.

Customer performing exchange or return via Russian Post, should mandatorily retain their receipt with postal item number, which is issued by the post office during posting of parcel containing the returned goods. Postal item number is necessary to provide for the purposes of parcel tracking and its timely receipt.